Privacy policy
PRIVACY POLICY
Last updated: 2026-09-04
This Privacy Policy explains how Vicenza collects, uses, shares, and protects your personal information when you visit www.vicenzabags.com, place an order, or otherwise interact with us.
Please read this policy carefully so that you understand how we handle your personal information.
1. WHO WE ARE (DATA CONTROLLER)
The business responsible for your personal information (the data controller) is:
Vicenza
Website:
https://www.vicenzabags.com
Privacy contact email:
support@vicenzabags.com
Customer support email:
support@vicenzabags.com
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
support@vicenzabags.com
2. INFORMATION WE COLLECT
We may collect the following categories of personal information:
- Contact details, such as your name, email address, phone number, billing address, and shipping address.
- Order and delivery details, including the products you purchase, your order history, delivery preferences, and information you provide in connection with an order.
- Payment and transaction information, including the payment method used and transaction amount. Full card numbers and banking credentials are processed by third-party payment providers. We do not directly store complete payment card details on our own systems.
- Account information, if you create an account, including account credentials and saved preferences.
- Communications, including messages, emails, support requests, reviews, survey responses, and other information you choose to provide to us.
- Device and usage information, such as your IP address, browser type, device type, operating system, referring pages, pages viewed on www.vicenzabags.com, and interactions with our website.
- Cookies and similar technologies, including identifiers, analytics information, and information collected through cookies, pixels, tags, and similar technologies.
We do not intentionally collect special categories of sensitive personal information, such as information relating to health, race, religion, political opinions, or similar sensitive characteristics, unless such information is necessary and permitted by applicable law.
We ask that you do not provide sensitive personal information unless it is necessary for us to assist you.
3. HOW WE COLLECT YOUR INFORMATION
We collect personal information in several ways:
- Directly from you, when you place an order, create an account, subscribe to marketing communications, contact customer support, leave a review, complete a form, or otherwise communicate with us.
- Automatically, when you browse or interact with www.vicenzabags.com, including through cookies and similar technologies.
- From third parties, including payment processors, shipping carriers, fulfilment partners, fraud prevention providers, analytics providers, and advertising or marketing partners.
4. HOW AND WHY WE USE YOUR PERSONAL INFORMATION
We process personal information only where we have a lawful basis or other legal justification to do so.
Depending on the applicable law, these bases may include performance of a contract, consent, legitimate interests, and compliance with legal obligations.
We may use your personal information for the following purposes:
- To process and fulfil your orders, including payments, shipping, delivery, and order updates.
Legal basis where applicable: performance of a contract.
- To provide customer support and respond to questions, returns, exchanges, and refund requests.
Legal basis where applicable: performance of a contract and our legitimate interests in supporting our customers.
- To manage customer accounts and order histories.
Legal basis where applicable: performance of a contract.
- To prevent fraud, misuse, unauthorised transactions, and security incidents.
Legal basis where applicable: legitimate interests and compliance with legal obligations.
- To send marketing communications, including newsletters, product information, and promotions.
Legal basis where applicable: consent or legitimate interests where permitted by law.
You can unsubscribe from marketing communications at any time.
- To analyse, maintain, and improve our website, products, services, and customer experience.
Legal basis where applicable: legitimate interests and, where required, consent for non-essential cookies or similar technologies.
- To comply with legal, accounting, tax, regulatory, and other obligations.
Legal basis where applicable: compliance with a legal obligation.
Where we rely on legitimate interests, we consider those interests together with your rights and freedoms.
Where applicable, you may object to processing based on legitimate interests as described below.
5. ORDER FULFILMENT AND THIRD PARTIES
Vicenza serves customers in different countries, and some products may be fulfilled from different locations.
When you place an order, certain personal information may need to be shared with suppliers, fulfilment partners, carriers, and other service providers in order to process and deliver your order.
We share personal information only where reasonably necessary for legitimate business purposes, to fulfil your order, provide our services, comply with legal obligations, or otherwise as permitted by law.
Categories of recipients may include:
- Payment processors, to authorise and process payments and help prevent fraud.
- Shipping and logistics providers, to deliver orders and provide tracking information.
- Customs authorities, where required for cross-border shipments.
- Suppliers and fulfilment partners, who may receive your name, delivery address, order details, and other information necessary to prepare and dispatch your order.
- Ecommerce, technology, hosting, and IT service providers that help operate our website and services.
- Analytics providers that help us understand website performance and usage.
- Marketing and advertising service providers that help us deliver and measure marketing communications and campaigns, subject to applicable consent requirements.
- Professional advisers, regulators, courts, law enforcement agencies, and public authorities where required by law or reasonably necessary to protect our rights.
We do not sell your personal information for money.
If Vicenza is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.
6. INTERNATIONAL DATA TRANSFERS
Because Vicenza serves customers in different countries and works with service providers, suppliers, fulfilment partners, and carriers located internationally, your personal information may be transferred to and processed in countries outside the country where you live.
Those countries may have data protection laws that differ from those in your country.
Where applicable law requires safeguards for international transfers, we take appropriate steps to protect personal information.
Depending on the circumstances, these safeguards may include adequacy decisions, approved contractual protections, standard contractual clauses, the UK International Data Transfer Agreement or Addendum, or other lawful transfer mechanisms.
For more information about international data transfers and applicable safeguards, contact us at:
support@vicenzabags.com
7. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to operate www.vicenzabags.com, remember preferences, analyse website traffic, improve our services, and support marketing activities.
Some cookies are necessary for the website to function.
Other cookies, including certain analytics and advertising cookies, may be optional and used only where permitted by applicable law or after obtaining consent where required.
You can manage available cookie preferences through the cookie settings provided on our website and through your browser settings.
Disabling certain cookies may affect some website features or functionality.
8. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy and as required by applicable legal, accounting, tax, regulatory, or contractual obligations.
For example:
- Order and transaction records may be retained for as long as necessary to fulfil an order and for any additional period required by tax, accounting, consumer protection, or other legal obligations.
- Account information may be retained while your account remains active and for a reasonable period afterwards where necessary.
- Marketing information may be retained until you unsubscribe or withdraw consent, together with limited information necessary to record and respect your preference.
- Customer support communications may be retained for as long as reasonably necessary to resolve your request and maintain appropriate business records.
When personal information is no longer required, we may delete, anonymise, or otherwise securely dispose of it in accordance with applicable law.
9. HOW WE PROTECT YOUR INFORMATION
We use reasonable technical and organisational measures designed to protect personal information from loss, misuse, unauthorised access, alteration, and disclosure.
These measures may include secure data transmission, restricted access to personal information, secure payment processing through trusted providers, and other appropriate security practices.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
We therefore cannot guarantee absolute security, but we take reasonable steps to protect personal information and respond appropriately to security incidents.
10. CHILDREN'S PRIVACY
Our store is not directed specifically at children.
We do not knowingly collect personal information from children below the minimum age permitted by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact:
support@vicenzabags.com
Where required, we will take appropriate steps to delete or otherwise handle that information in accordance with applicable law.
11. YOUR PRIVACY RIGHTS
Depending on where you live and the laws that apply to you, you may have some or all of the following rights regarding your personal information:
- Access: the right to request information about personal data we hold about you.
- Correction: the right to request correction of inaccurate or incomplete personal information.
- Deletion: the right to request deletion of personal information in certain circumstances.
- Restriction: the right to request that certain processing be restricted.
- Objection: the right to object to certain processing, including direct marketing.
- Portability: the right, where applicable, to receive certain personal information in a structured, commonly used, machine-readable format.
- Withdrawal of consent: the right to withdraw consent at any time where processing is based on consent.
- Complaint: the right to submit a complaint to an appropriate data protection or privacy authority.
To exercise a privacy right, contact us at:
support@vicenzabags.com
Please provide enough information for us to understand and process your request.
We may need to verify your identity before fulfilling certain requests.
We will respond within the period required by applicable law.
You may unsubscribe from marketing emails at any time using the unsubscribe link included in the relevant communication.
12. RIGHTS IN THE EUROPEAN UNION, EEA, UNITED KINGDOM, AND SWITZERLAND
If you are located in the European Union, European Economic Area, United Kingdom, or Switzerland, you may have additional rights under applicable data protection laws, including the GDPR, UK GDPR, and applicable Swiss data protection legislation.
Depending on the law that applies, these rights may include:
- The right of access to your personal information.
- The right to rectification of inaccurate or incomplete personal information.
- The right to erasure in certain circumstances.
- The right to restrict processing in certain circumstances.
- The right to data portability where applicable.
- The right to object to processing based on legitimate interests.
- The right to object at any time to direct marketing.
- The right to withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal.
- Rights relating to certain automated decision-making and profiling where applicable.
- The right to lodge a complaint with the appropriate data protection supervisory authority.
Where the GDPR or UK GDPR applies, we will generally respond to valid requests within one month, subject to extensions permitted by law for complex or numerous requests.
Privacy rights are generally available without charge, although applicable law may permit a reasonable fee or refusal in certain circumstances, such as manifestly unfounded or excessive requests.
If you have concerns about how we handle your information, we encourage you to contact us first at:
support@vicenzabags.com
You also have the right to contact the relevant supervisory authority.
13. CALIFORNIA PRIVACY RIGHTS
If you are a California resident and the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to Vicenza and to the processing of your personal information, you may have rights including:
- The right to know the categories and specific pieces of personal information collected about you.
- The right to know the categories of sources from which personal information was collected.
- The right to know the purposes for which personal information is collected, used, disclosed, sold, or shared.
- The right to know the categories of third parties to whom personal information is disclosed.
- The right to request deletion of personal information, subject to applicable exceptions.
- The right to request correction of inaccurate personal information.
- The right to opt out of the sale or sharing of personal information where applicable.
- The right to limit certain uses or disclosures of sensitive personal information where applicable.
- The right not to receive discriminatory treatment for exercising applicable privacy rights.
Vicenza does not sell personal information for money.
Certain advertising or analytics activities may be treated as “sharing” or a “sale” under some privacy laws even where no money is exchanged.
Where applicable, you may manage relevant choices through our cookie or privacy settings or by contacting:
support@vicenzabags.com
To submit an applicable California privacy request, contact:
support@vicenzabags.com
Where permitted by law, you may use an authorised agent to submit a request on your behalf.
We may ask you or your authorised agent to provide information necessary to verify the request.
14. THIRD-PARTY LINKS
Our website may contain links to websites, applications, platforms, or services operated by third parties that we do not control.
This Privacy Policy does not apply to the privacy practices of those third parties.
We encourage you to review the privacy policies of any third-party website or service before providing personal information.
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, legal obligations, or other requirements.
When we make changes, we will update the “Last updated” date displayed at the top of this page.
Where required by applicable law, we will provide additional notice of material changes.
The current version of this Privacy Policy is the version published on:
https://www.vicenzabags.com
16. CONTACT US
If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us:
Vicenza
Privacy email:
support@vicenzabags.com
Customer support:
support@vicenzabags.com
Website:
https://www.vicenzabags.com
Nothing in this Privacy Policy is intended to limit any mandatory privacy or data protection rights that apply to you under applicable law.