What should I do if my Vicenza piece has an issue?
If your item arrives with a manufacturing issue or develops a problem that may be related to workmanship, contact our support team with your order number and clear photos. We’ll review the case and guide you through the next steps.
How do I report an issue with my order?
Contact our support team with your order number, a brief description of the issue and clear photos of the item. We’ll review the information and guide you through the next steps.
How long does delivery take?
Delivery times depend on your destination and the shipping method available for your order. When an estimated timeframe is available, it will be shown during checkout.
How can I track my order?
Once tracking becomes available, the tracking details will be sent using the contact information provided with your order.
My order is taking longer than expected. What should I do?
Tracking can occasionally take time to update. If your order is beyond the estimated timeframe or the tracking has not changed for several days, contact our support team with your order number.
Which payment methods do you accept?
The payment methods currently available for your region are displayed at checkout.
Is my payment information secure?
Payment information is handled through the secure payment provider selected at checkout. Vicenza does not ask you to send card details by email or message.
Can I return or exchange my order?
Please contact our support team before sending any item back. We’ll review your order and confirm the return or exchange options available for your case.
How do I request a return or exchange?
Contact our support team with your order number and the reason for your request. Please wait for instructions before sending the item back.
How do I choose the right bag for me?
Consider the dimensions, shape, handle or strap style, interior space and the way you plan to use the bag. Product photos and details are there to help you compare each model.
Where can I find product dimensions and details?
Check the product page for the available dimensions, features, photos and other details specific to that model.
Will the appearance of my bag change with use?
Small changes in shape or appearance can naturally happen with regular use and depend on the material, colour and way the bag is cared for. Avoid prolonged exposure to moisture, direct heat and rough surfaces.
How should I clean my bag?
Start with a soft, dry cloth. Avoid harsh chemicals, abrasive products and aggressive rubbing. For any deeper cleaning, use a method suitable for the specific material and test it first on a discreet area.
Can my bag get wet?
Avoid soaking the bag or exposing it to prolonged moisture. If it becomes damp, gently blot the surface with a soft cloth and allow it to air-dry naturally, away from direct heat.
How should I store my bag?
Store it in a dry place away from direct sunlight and excess humidity. Empty the bag before storing it, gently preserve its shape and avoid placing heavy items on top.
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